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Contact

한국어 · English

Everything comes to one address. We reply within .

Try these first

I did not get my key, or I lost it

Enter the email address you paid with and we will send the key again. Faster than writing to us.

→ Resend my key

Check your spam folder too. The sender is license@begreen.dev.

I changed machines and activation fails

You can use devices at a time. If the old machine is still registered, open the app there and go to Settings → Licence → Deactivate this device first.

If you no longer have access to that machine, write to us and we will sort it out.

I want a refund

Read the Refund Policy, then send us your order number or the email address you paid with.

The app is not working

Including these makes it much quicker to solve:

Your macOS version
The app version — shown at the bottom of the settings screen
What you were doing and what happened instead
The exact wording of any error message

What to include

Purchase / refund	Order number, or the email address you paid with
Licence / devices	The first four characters of your licence key (not the whole thing)
Bugs and errors	macOS version, app version, steps to reproduce
Privacy requests	What you want — access, correction, deletion, or restriction

Do not send your full licence key The first four characters are enough to identify you. The key is a purchase credential, so it is safer not to share more of it than necessary.

Business details

Business name
Representative
Business registration no.
Mail-order registration
Address
Phone
Email

If we cannot resolve it

These Korean bodies handle consumer complaints and mediation:

Consumer Counselling Centre — 1372 (ccn.go.kr)
Korea Consumer Agency — kca.go.kr
Privacy Infringement Report Centre — 118 (privacy.kisa.or.kr)

If you paid by international card, Paddle is the Merchant of Record and its own support process is open to you as well.